PRIVACY & COOKIE POLICY

Privacy Policy

This privacy policy sets out how RossMor uses and protects personal and/or private data which we collect from you under the terms of the 2018 General Data Protection Regulation and relevant laws. For clarity, references to ‘we’, ‘us’ and ‘our’ relate to RossMor. We have created this privacy statement in order to demonstrate our commitment to the privacy of personal information provided by those visiting and interacting with this web site.

What we collect

  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data.
  • Personal information that you provide when completing our website contact form or emailing us.
  • When you make a booking, we collect your name, address, email, telephone number, the names of any other guests in your party, credit / debit card details to guarantee the reservation and any other data you choose to supply within your booking requests.

How your data is stored

  • We will keep a copy of any email communication you send to us and we will respond to you by email or telephone. Your personal details will not be entered into our online reservation system until you make a booking with us.
  • When you make a booking with us directly or via an online travel agent (e.g. booking.com / expedia), the data you supply is stored securely on a third party online reservation system, Free To Book, which we have access to in order to fulfil your booking. All credit / debit card data is restricted by Free To Book. For information on how Free To Book uses your data please see their Privacy Policy at – https://www.freetobook.com/diary/profile/privacy.  

How we use your data

  • We will send you an email to confirm your reservation with us.
  • We use your personal information in order to fulfil your booking with us.
  • After departure, your email address may be sent to our online partner, TripAdvisor, to request feedback to ensure that we are delivering the best possible customer service, although you do not have to respond to this.
  • Your data is stored after you have stayed but will be kept no longer than necessary in order to comply with legal obligations and for us to welcome your repeat business.
  • We never sell, trade or transfer your data to any third parties other than those who assist us with operating our website and fulfilling your reservation. We may be obliged to disclose personal data to a third party if we have a legal or regulatory obligation to do so.
  • We do not email guests with newsletters or marketing literature.

Links to other websites

Our website may contain links to other websites of interest. We have no control over the privacy policy for any other website and we cannot be held responsible for the protection and privacy of any information which you provide whilst visiting these sites.

Your Consent, Access and Rights

  • By using our website, you are consenting to our Privacy Policy.
  • You have the right to request a copy of the information we hold about you. If you would like a copy of this information, please email us at enquiries@rossmor.co.uk
  • If you believe that any information we are holding on you is incorrect or incomplete, or you would like to be removed from our records, please let us know by emailing enquiries@rossmor.co.uk

Cookies

What are cookies?

A cookie is a small amount of data that is placed in the browser of your computer or on your mobile device. These cookies are used only to help you make a smooth booking and contain information like the date searched and language of booking. There is a difference between session cookies and persistent cookies. Session cookies will only exist until you close your browser. Persistent cookies have a longer lifespan and are not automatically deleted once you close your browser. We use persistent cookies in Google Analytics to analyse visitor traffic and behaviour.

Cookies are small text files on your computer or mobile device which allow websites to store information to enhance the user experience. They are also used to produce targeted advertising based on users’ behaviour and assist statistics packages such as Google Analytics.

Our use of cookies

We may use cookies to deliver a better and more personalised interaction/user experience. They enable us to recognise you when you return to our website by storing information about your preferences. They enable us to generate statistics about the number of visitors we have and how they use our website and the internet – this allows us to constantly improve our website and services. They also help you to make a smooth booking and contain information like the date searched and the language of a booking.

Managing cookies

You can set your browser to reject our cookies if you wish, but this might restrict your use of our website. For instructions on deleting or controlling cookies please consult your browser help section or see http://www.allaboutcookies.org.

Woodlands Terrace
Grantown-on-Spey, PH26 3JU Scotland
+44 (0) 1479 872201
enquiries@rossmor.co.uk
57° 19' 30.8604" N - 3° 37' 0.57" W

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